Customer Care Officer Jobs In UBL January 2025 Advertisement has been published today. We are hiring Customer Care Officers for multiple positions in Karachi with a permanent role at UBL Bank. The ideal candidate should have a Bachelor’s degree and 1-2 years of experience in Contact Center or the Banking Industry. Check New jobs in Pakistan

Responsibilities include handling customer queries, resolving complaints, and meeting defined response quality standards. Strong communication skills in English & Urdu are essential. Apply by 31-JAN-25 to join a dynamic team focused on customer satisfaction and career growth opportunities.

Date Posted	21-01-2025
Industry	Private
Hiring Organization	UBL
Jobs Location	Karachi
Valid Through (Last Date)	31-01-2025
Education Requirements	Relevant Qualification
Employment Type	Full Time
No. of Posts	10+
Newspaper	Express/Dawn/The News
Address	Karachi Sindh Pakistan
Zip Code	74000

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Job Opportunity: Customer Care Officer

Company: UBL
Location: Karachi
Job Type: Permanent
Positions Available: Multiple

Job Description:

We are looking for dynamic and customer-focused individuals to join our team as Customer Care Officers. The ideal candidate will be responsible for addressing customer inquiries, resolving complaints, and maintaining high standards of service excellence. This is a fantastic opportunity to grow within a thriving company and make a significant impact on customer satisfaction.

Key Responsibilities:

Handle customer queries within the defined response times and quality standards.
Maintain a high level of courtesy and accuracy in all customer interactions.
Monitor and follow up on complaints, ensuring timely resolution.
Escalate unresolved issues as per the defined escalation matrix.
Perform follow-up calls and make acknowledgments as required.
Ensure confidentiality and security of all customer and company data.
Achieve productivity targets related to attendance, punctuality, and call handling times.
Participate in any additional tasks or initiatives assigned by supervisors.

Eligibility Criteria:

Education: Minimum Bachelor’s degree.
Experience: 1-2 years of experience in Contact Center or Banking Industry.
Skills:
- Strong communication skills in both English and Urdu.
- Basic knowledge of customer service principles and processes.
- Ability to perform tasks within defined timelines.

Behavioral Skills:

Good command of English & Urdu with fluency in both languages.
Excellent interpersonal skills and a proactive attitude towards problem-solving.
Ability to work under pressure and meet response quality targets.