Meezan Bank Jobs in Multan May 2026 Advertisement has announced an excellent opening for the position of Manager Call Center in the Operations Group. The bank is seeking highly experienced professionals with expertise in contact center management, customer experience, banking operations, workforce optimization, and service quality management. Candidates having strong leadership, compliance management, and Islamic banking knowledge will be preferred. This latest Meezan Bank career opportunity in Multan offers professionals a chance to work in a dynamic customer-focused environment with growth and leadership potential.
Job Overview
| Details | Information |
|---|---|
| Organization | Meezan Bank |
| Position | Manager Call Center |
| Department | Call Center – Operations Group |
| Job Type | Banking Job |
| Location | Multan, Punjab, Pakistan |
| Education Required | Minimum Bachelor’s preferably Master’s Degree |
| Preferred Qualification | Qualification in Islamic Finance |
| Experience Required | Minimum 10+ Years Relevant Experience |
| Sector | Private Banking |
| Gender | Male/Female |
| Last Date to Apply | May 6, 2026 |
| Job Status | Trending |
| Apply Mode | Online Application |
Vacant Position Details
Manager Call Center
Meezan Bank is inviting applications from experienced and competent professionals for the post of Manager Call Center in Multan.
Required Qualification
- Minimum Bachelor’s degree from an HEC recognized institute/university.
- Master’s degree will be preferred.
- Qualification in Islamic Finance will be considered an added advantage.
Required Experience
- Minimum 10+ years of relevant experience in:
- Contact Center Operations
- Customer Experience Management
- Banking Operations
Required Skills
Candidates must possess the following skills:
- Strong understanding of contact center technologies.
- Knowledge of service quality frameworks.
- Expertise in workforce planning and operational efficiency.
- Knowledge of Customer Experience best practices.
- Understanding of Islamic Banking principles will be preferred.
Job Responsibilities
Selected candidate will be responsible for:
- Managing day-to-day Multan Call Center operations including:
- Inbound operations
- Outbound operations
- Digital customer services
- Ensuring:
- SLA compliance
- FCR targets
- CSAT improvement
- Workforce optimization
- Smooth IVR and call routing operations
- Driving customer-centric services across the department.
- Leading and mentoring:
- Team Leaders
- Supervisors
- Call Center Agents
- Implementing:
- Performance management systems
- Coaching plans
- Succession planning
- Ensuring compliance with:
- SBP regulations
- Internal SOPs
- Audit requirements
- Data confidentiality standards
- Business continuity plans
- Driving:
- Technology adoption
- Process improvement initiatives
- Coordinating with:
- Head Office
- Internal stakeholders
- Providing:
- Performance dashboards
- Operational reports
- Leading:
- Cost optimization
- Process optimization
- Monitoring KPIs including:
- Service levels
- CSAT/NPS
- FCR
- Sales productivity
- Staff engagement
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How to Apply
Interested candidates can apply online through the official Meezan Bank careers portal before the closing date.
Applicants should ensure that:
- All educational and experience details are correctly mentioned.
- Information provided in the application is accurate and complete.
- Applications are submitted before May 6, 2026.
Terms and Conditions
- Only shortlisted candidates will be contacted for further recruitment process.
- Meezan Bank reserves the right to accept or reject any application without assigning any reason.
- Incomplete or late applications may not be entertained.
- Candidates must meet all eligibility criteria mentioned in the advertisement.
- Relevant banking and call center experience is mandatory for consideration.
- Preference may be given to candidates having Islamic Finance qualifications or Islamic Banking experience.