NADRA Technologies Limited (NTL) has officially announced Call Center Agent Jobs in Nadra January 2026 Advertisement, offering an excellent opportunity for young, motivated, and customer-focused professionals across Pakistan. NTL is seeking skilled Call Center Agents with strong communication, problem-solving, and customer-handling abilities to support round-the-clock operations. This role is ideal for graduates who want to build a long-term career with a prestigious government-linked organization, offering a structured work environment, professional growth, and equal employment opportunities for females, minorities, transgender, and differently-abled candidates.
Program Overview
| Details | Information |
|---|---|
| Organization | NADRA Technologies Limited (NTL) |
| Job Title | Call Center Agent |
| Advertisement Posted | January 2026 |
| Last Date to Apply | 07 February 2026 |
| Job Location | Islamabad |
| Employment Type | Contract (3 Years – Extendable) |
| Probation Period | 6 Months |
| Age Limit | Maximum 28 Years (including 5 years relaxation) |
| Application Mode | Online Only |
| Official Website | careers.nadra.gov.pk |
Positions Details
Call Center Agent
Age Limit
- Maximum 28 Years (5 years age relaxation already included)
Educational Background
- Graduation from a recognized and reputable university
Professional Experience
- Preferably 3 years of relevant experience in:
- Call Center Operations
- Customer Service Roles
- Experience in:
- Billing inquiries
- Troubleshooting
- Technical support
(will be considered a strong advantage)
Skills and Competencies
- Excellent Interpersonal Skills
- Ability to build strong rapport with customers and colleagues
- Strong Communication & Problem-Solving Skills
- Clear, concise verbal and written communication
- Handling Complaints
- Managing customer complaints and inquiries via phone calls and email
- Service Improvement
- Assisting in developing customer service protocols to reduce monthly complaints
- Active Listening
- Understanding customer needs and responding effectively
- Empathy & Patience
- Remaining calm and supportive, even in challenging situations
- Technical Proficiency
- MS Office
- VICIDIAL / Call Center Applications
- Typing Skills
- Fast and accurate typing with attention to detail
- Multi-tasking Ability
- Efficient handling of multiple calls and queries while maintaining professionalism
Additional Information
- This position requires shift-based work to ensure 24/7 customer support
How to Apply
- Interested candidates must apply online only
- Visit the official NADRA career portal:
👉 https://careers.nadra.gov.pk - Complete the online application form with accurate information
- Submit the application before 07 February 2026
- Only shortlisted candidates will be contacted for test/interview
Terms & Conditions
- Initial contract period will be 3 years, extendable if required
- Selected candidates will undergo a 6-month probation period
- Management reserves the right to accept or reject any application without reason
- Only shortlisted candidates will be called for test/interview
- Any candidate providing false information will be disqualified
- 5 years age relaxation is already included in the maximum age limit
- Selected candidates must provide:
- Medical Fitness Certificate
- Character Certificate
- Government/Semi-Government employees must submit a No Objection Certificate (NOC)
- No TA/DA will be admissible
- HEC-attested degrees must be presented at the time of interview
- Females, minorities, transgender, and differently-abled candidates are encouraged to apply
- Electronic devices (mobile phones, smart watches, gadgets, etc.) are strictly prohibited during test/interview
- Applications submitted after the deadline will not be entertained
HR Department
NADRA Technologies Limited (NTL)
Regional Head Office, Mauve Area, G-10, Islamabad